Why You Should Care More About Website Function Than You Do

By | September 14th, 2016|Blogging, Communications, Marketing, Relational Business, Strategy|

What Is Website Function? Imagine you are at a business luncheon and you notice someone who looks the part of a successful professional; slick suit, great smile, long strides, the whole package.  A friend introduces you and expecting a productive converstaion, you get...nothing.  The suit and smile mask a complete inability to communicate effectively and you walk [...]

Why Your Small Business Struggles (and what to do about it)

By | September 10th, 2016|Communications, Customer Service, Marketing, Strategy|

Small Business Struggles Are Real Small business struggles are inevitable; especially at the beginning.  You might have a singular client that controls your time or you have a late payment from someone that throws off the delicate financial balance.  I'm not talking about those struggles.  I'm talking about the struggles that keep you perpetually frustrated [...]

Extraordinary Marketing With No Marketing Budget

By | August 31st, 2015|Blogging, Customer Service, Marketing, Productivity, Relational Business|

Extraordinary Marketing With No Marketing Budget I am a notorious cheapskate.  While I won't compromise quality for price, I will almost always take the less expensive alternative absent a significant difference. I also want to know everything and not in a good way.  It's borne from a curious nature but tends to evolve into an endless search [...]

5 Unusual Questions to Ask Every Prospective Customer (but only if you want to grow your revenue)

By | May 27th, 2015|Customer Service, Info, Marketing|

Different Perspectives There are in excess of 1.1 million results when you Google "questions to ask prospective customers".  You can find perspectives on types of questions to who, what and how questions, partnering and sales questions and even a "most important" question.  All are worthy of your time.  But have you ever wondered why they do what [...]